moayad's CV

Message
WhatsAppLinkedIn

moayad siroji

IT Support Specialist / IT Technician

Profile summary

Dedicated IT Support Specialist with 6 years of experience across hardware maintenance, network infrastructure, and user access management. Skilled in resolving technical issues through ticketing systems, Active Directory administration, and remote support channels. Committed to maintaining operational continuity and system stability for organizational environments.

Career highlights

IT Support and Maintenance: Directed technical support and maintenance operations for device, printer, and scanner infrastructure while managing user accounts and access permissions through Active Directory.

Infrastructure Monitoring and Network Security: Managed infrastructure monitoring within the networking department, overseeing system stability and network performance while directing the maintenance of CCTV camera installations.

Technical Training and Certifications: Completed the Cisco Certified Network Associate course and the Occupational Safety and Health course focused on ISO 45001 standards.

Key skills

ProfessionalTechnical Support & Troubleshooting (Hardware, Software, OS, Printers, Peripherals) Active Directory (AD) & User Access Management TCP/IP VPN Wi-Fi LAN/WAN Firewalls IT Ticketing Systems (ManageEngine) & Technical Documentation Microsoft 365 & Windows Operating Systems Remote & Onsite IT Support Customer Service & Communication Critical Thinking & Problem Solving Teamwork & Leadership Occupational Safety and Health Strategic Awareness Business Intelligence Effective Communication Negotiation Strategies Device Maintenance Printer Infrastructure

Professional experience

Support and Maintenance TechnicianJan 2020 - Jan 2026
King Abdullah Medical City

Directed technical support and maintenance operations for device, printer, and scanner infrastructure. Managed user accounts and access permissions through Active Directory, handling incoming support requests through the unified IT department line.

  • Provided technical support and maintenance for all hardware and software to minimize downtime for medical staff.
  • Troubleshot and resolved issues across medical systems and network infrastructure.
  • Resolved support calls remotely and escalated complex cases when needed.
  • Logged, tracked, and resolved support tickets using the ManageEngine ticketing system.
Low Current Technician – Networking DepartmentMar 2020 - Oct 2020
Olive Arabia

Directed infrastructure monitoring operations inside the networking department, maintaining system stability and network performance while overseeing CCTV camera installations to secure continuous operational readiness across corporate sites.

  • Identified and resolved complex technical issues through constant system observation.
  • Restored network stability by diagnosing faults and applying corrective updates.
CCNA (Cisco Certified Network Associate)
Technical and Vocational Training Corporation
  • Course Completed; Cisco Certification Exam Pending
Principles of AI
AI Concepts and Applications
Occupational Safety and Health Course (ISO 45001)
Strategic Awareness and Business Intelligence
Effective Communication Skills
Negotiation Strategies and Success Indicators

Education

Networking DiplomaJan 2016 - Jan 2019
Technical and Vocational Training Corporation

Certifications

CCNA (Cisco Certified Network Associate) – Course Completed; Cisco Certification Exam PendingCisco Certified Network Associate
Principles of AI
AI Concepts and Applications
Occupational Safety and Health Course (ISO 45001)ISO 45001
Strategic Awareness and Business Intelligence
Effective Communication Skills
Negotiation Strategies and Success Indicators

Languages

English · Professional

Arabic · Professional